Frequently Asked Questions

1. What should I do if I get in an accident?

Remain calm. If there are no injuries, it is not necessary to call the police. You must fill out an accident report (constat amiable), in order to provide the information that will be necessary to make a claim. However, you must call the police if any of the following circumstances apply:

Someone has been injured.
You are outside your province.
You are the victim of a hit and run, theft or vandalism.

Never leave the scene of an accident before either contacting the police or filling out an accident report.
Get to a safe spot, out of the traffic.
If necessary, move your vehicle to avoid blocking traffic.

2. Why choose Penticton Collision Centre?

Penticton Collision Centre has been in operation for more than 16 years. The impeccable quality of our service ï¿½ including follow-up ï¿½ is shown by the loyalty and satisfaction of our clients.
Penticton Collision Centre does body work and nothing else, making us experts in this field.
Penticton Collision Centre is recognized by all insurers.
Penticton Collision Centre takes care of everything: from the hand-over of your keys to delivery of your vehicle, including filing your insurance claim.
All body shops in the Fix Auto network must respect a code of ethics developed for your protection.
Penticton Collision Centre offers a rock-solid guarantee.

3. My vehicle is still under warranty. What should I do?

The Penticton Collision Centre guarantee replaces all other warranties, including the dealerï¿½s. (And most dealers sub-contract their repairs to independent body shops.) Any other warranties on your vehicle are the manufacturerï¿½s concern. You can therefore choose Penticton Collision Centre service without fear of it affecting your vehicle warranty.

4. What does the Penticton Collision Centre guarantee give me?

Impeccable service.
A professional and courteous team.
A guarantee that is valid throughout our national network. Only Penticton Collision Centre offers this.